Troubleshooting Common Issues

Solutions to frequently encountered problems.

Campaign Rejection

Why was my campaign rejected?

Common reasons include:

• Creatives violate content policy (misleading claims, prohibited content)
• Landing page doesn't match the ad creative
• Broken or suspicious destination URL
• Missing required disclosures (e.g., "Ad" label for native ads)

Solution: Review the rejection email for specific details. Update your creative and resubmit.

Low Fill Rate

Why am I seeing low ad fill rates?

Possible causes:

• Your traffic geo doesn't match advertiser demand (e.g., Tier 3 countries have lower fill)
• Ad placement is not viewable (below the fold, hidden)
• Incorrect ad tag implementation

Solution: Check your integration code. Consider enabling "backfill" ads in your settings.

Reporting Discrepancies

Why don't my stats match my tracker?

Small discrepancies (5-10%) are normal due to:

• Different counting methodologies (client-side vs server-side)
• Ad blockers filtering tracking pixels
• Timezone differences

Solution: Ensure both platforms use the same timezone. For large discrepancies (>20%), contact support.

Login Issues

I can't log in to my account

• Click "Forgot Password" to reset your password
• Clear your browser cache and cookies
• Try a different browser or incognito mode
• If still blocked, contact [email protected]